The “retail mindset” is a perpetuation of stereotypes and expectations. Customers don't expect a good experience. Managers don't expect to hire great employees. Employees don't look at their jobs as something that will improve their career but rather a way to just get paid. Most view retail as a substandard opportunity.
The truth is that retail is still the single largest industry and largest contributor to the U.S. economy. There are over *10 million people that work in retail as sales associates, cashiers or food service workers. This translates into a majority of workers experiencing long hours, poor wages, low expectations, little to no accountability, direction or mentoring which results in a depressed career outlook. Keep in mind, these are the same people that interact and communicate with millions of customers each year. This is unacceptable.
Cambeo’s mission is to eradicate the retail mindset and mediocrity through measuring and raising the performance of an organization’s greatest assets, its employees. We know that an amazing customer experience can’t happen without an amazing employee experience.